Our greatest asset is our team. From the president to the most junior team member, we share one goal - ensuring our long term success through your satisfaction.
Even the best staff cannot be successful without the proper tools. We invest heavily in the highest quality European and American machinery and tooling, along with the training needed to ensure quality. Our senior staff members each have decades of experience in all aspects of fine woodworking.
We exclusively produce custom and semi-custom millwork. Whereas your local home improvement box store may stock tens of thousands of lineal feet of a few dozen profiles that are mass produced from finger jointed material, rigid foam, or fiberboard, we specialize in short runs of quality stain grade, solid wood millwork. Your profile selection is limited only by your imagination. If its outfitting your newly remodeled study with the classic beauty of Mahogany or your great room with awe inspiring built up crown molding that matches your Brazilian Cherry floors, we are here to serve you. To ensure the highest level of customer service, we find it helps to explain the process up front so you know what to expect and when. Like any specialty supplier, the earlier you engage us in your design and planning process, the better. We routinely work off of blueprints for projects that are in the beginning stages of development. Involving us early allows the process to proceed in an unrushed manner and allows us to share the full value of the knowledge of our staff. Once we have been contacted by you and provided drawings and/or profile selections from our catalog, we will begin the process of material selection and preparing a proposal for your review. Usually at this point, your architect and designer will also be involved and samples of the raw material may be provided for your review. Once the proposal is finalized and accepted, we will require a signed copy of the proposal, profile drawings, etc and your deposit. For most jobs, the required deposit is fifty percent. For jobs involving rare and unusual species that are not normal stocking items, we may require a larger deposit. Once the deposit is received, we will immediately begin scheduling the production of your project. This process usually takes 2-3 days. You will then be contacted by your sales consultant with the scheduled completion date and estimated shipping time to your jobsite. We maintain 98% on time shipping of custom millwork orders. Most jobs ship within two weeks of receipt of deposit and signed paperwork, however highly custom and very large jobs may take months. We will gladly accommodate your job scheduling requirements provided we can do so without negatively impacting other customers’ projects. Expedited service is available on most jobs at an additional cost.
As your scheduled production date nears, we will be accumulating and inspecting the raw lumber to be used for your project. Our trained craftsmen are inspecting such things as color, grade, quality, and moisture content. We will begin production by producing blanks (squared, smooth uniform stock) for each of your profiles. If we are producing flooring to match, we will also be producing flooring blanks from the same material at this time.
Once all of the blanks are produced, our highly skilled molder operators will setup our machinery to produce the order, first running test stock to verify that all dimensions meet specifications and that the finish quality meets or exceeds our high standards. Once everything has been verified, we will run and inspect your profile, repeating this process for each profile in the order. Upon completion of all profiles, your order will be packed or crated and provided to one of our trucking companies for delivery to your job. At this time, you will be charged the balance of your invoice.
Upon your acceptance of the material, it is recommended that the material be allowed to acclimate to your site for three to five days prior to installation. Once your finish carpenter begins installation, we are available to answer any technical questions regarding the installation and application of finishes to our product.
Approximately two weeks after the shipment of your millwork, you will receive a follow-up call from your sales consultant to verify the progress of the job and address any questions that you may have.
Why Canterbury Flooring for Millwork
We love working with wood and we truly appreciate the opportunity to lend our talent to enhance our client’s homes and offices. We work every day on improving our skills, processes and quality benchmarks to ensure that you receive a product that exceeds your expectations. We realize our customers have many options for millwork and we must earn your business. We succeed on your satisfaction and your referrals.
We understand that every project has a budget and we encourage you to work openly with our sales staff to identify ways to keep your project within your budgetary perimeters. You will find our pricing to be competitive, but we do not claim or want to be the lowest price provider of millwork. If you put quality first, like we do, you understand that the old adage is true: “You get what you pay for.” Our pricing is based on a number of factors, but the primary ones are the cost of raw materials, the size of the job, and the specifications and complexity of the profile. We price each job aggressively the first time we quote it. We value your time and want to provide you with the best quality product at the best price—without all the hassles of negotiation. If our price for your project does not meet your budgetary constraints, we encourage you to work with our staff to identify areas of cost savings in species selection, profile size, etc.